Frequently Asked Questions
How do I register?
To register, please follow these steps:
Go to the My Account page.
Click on Register.
Enter your Email Address (required).
Click on the Register button.
After registration, a password setup link will be sent to your email address.
Click the link in the email to create your password and activate your account.
Do I need to register before shopping on Giridih Khilonawala?
Yes,you do need to register before shopping with us.however,you can browse the website without registration.You are required to Login while you checkout.
Can I register multiple times using the same phone number/email ID?
Each login ID/email ID and mobile number can only be associated with one customer account.
How do I look for a particular product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How do I know if I placed my order correctly?
Upon the successful completion of your order , an order confirmation message containing your order details will be sent to your registered email id.
Can I call and Place an Order?
Yes.
What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:
* UPI
* Debit Card
* Credit card
* Cash on Delivery
I have placed an order with Cash on Delivery option.Can I change the payment method now?
Payment method cannot be changed once the order is placed.
How much time will it take to get the refund of a cancelled/returned order?
Refund against a cancelled or returned product may take upto 7 working days depending on the payment instrument used to place the order.
How will I get the refund against an order which placed with Cash on Delivery?
Refund against orders delivered with Cash on Delivery will be credited in your Bank Account or UPI ID provided by You.
How will I Know if Giridih khilonawala delivers to my Area?
You can check the serviceability of your area while selecting your pincode when you place your order.
How can I check for an expected date of delivery of an order I placed?
You can check for an estimated date of delivery on the product description page by entering your pincode.Date of delivery may vary from Pincode to Pincode of the Delivery Address.We try our best to Deliver your orders as early as possible.